Sun Maintenance
‘Reducing support costs and improving service levels’
101 Data Solutions is an established service provider of Sun Maintenance and Sun Support Plans, offering maintenance options to meet the needs of every customer. By combining Sun maintenance support with 101 on-site service, our clients benefit from the comprehensive Sun maintenance solutions their organizations need.
Sun Maintenance service is available in the South East, South West, Midlands, UK and Wales, we have established warehouse depots holding over 40,000 spare parts, we some times subcontract to other 3rd party maintenance houses, it is quite possible you may already be using our services.
We aim to work closely with both our customers and SUN Microsystems, our service is simple to use and very cost effective, it may be worth looking at our FAQ’s page to read about common questions around SUN support, we aim to educate you about third party SUN maintenance and offer you reassurance around the service.
101 Data Solutions Sun Maintenance Plans
We offer four Standard levels of Sun support.
Platinum: High availability Sun maintenance for systems that are vital to your company. This Sun Maintenance plan provides an on-site engineer within 4 hours, 7 days a week, 24 hours a day to ensure a quick recovery in case of system failure, you have the option to upgrade the service to 2 hours on-site, we find this popular with our customers in the finance sector.
Gold: For Sun maintenance throughout the work week. This program provides Monday through Friday 24×7 coverage, a better service level than Silver but less critical than Platinum.
Silver: For systems and applications in need of standard Sun maintenance on an 8×5 Monday through Friday basis with an engineer on site within four hours.
Bronze: For the experienced Sun user who can perform the Sun Maintenance on-site support tasks independently. Alternatively, it’s a very handy support program for less mission critical hardware or a highly available environment. The Bronze level is a good way to cut your support costs but keep a level of coverage. We can guaranteed next day parts delivery at no additional cost.
Sun Support Matrix
Service Level
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Platinum
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Gold
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Silver
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Bronze
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| Systems |
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| Sun Systems |
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| Sun Compatible Systems |
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| *Direct Attached Storage |
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Sun Maintenance Support Features
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| On Site Technical Support |
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Best Endeavours |
| Telephone Technical Support |
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| **On Site Account Reviews |
Quarterly or Monthly |
Bi - Annual |
Yearly |
Yearly |
| ***Sun Training |
Optional |
Optional |
Optional |
N/A |
| Close Case follow up |
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| Support Account Manager |
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| Onsite Spares |
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Not Available |
Coverage Hours
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| Help Desk Coverage |
24 x 7 |
24 x 7 Excluding Bank Holidays |
8am - 5pm M-F Excluding Bank Holidays |
8am-5pm M-F Excluding Bank Holidays |
| On-site Technical Response |
24×7x4×365 |
24×7x4 Excluding Bank Holidays |
8×5x4 M-F Excluding Bank Holidays |
Next Business Day |
| Customer Defined Priority |
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Response Times
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| Critical |
Real Time or 4 Within 4 hours |
Real Time or Within 4 hours |
Real Time or Within 4 hours |
4 Hours to best endeavours |
| Non Critical |
Whenever you like. |
Whenever you like. Preferably Business Hours. |
Business Hours |
Business Hours/ Best endeavours |
| ****2 Hour Response |
Uplift Available |
Uplift Available |
Not Available |
Not Available |
*The Support of direct attached storage in discretionary.
**Onsite reviews are optional to the customer
***Sun training maybe chargeable depening on the clients need.
**** 2 Hour uplift is a chargeable addition
Further Resources..
Sun Support FAQ’s
Up-Load your Excel Spread Sheets
Contact 101 Data Solutions to discuss your Sun Support requirements
